Shipping & Delivery Policy

Last updated: 4 July 2026

Every Bruwon box is packed fresh and shipped with care so it reaches you in perfect condition. Here is how our shipping and delivery works.

1. Order processing

• Orders are processed within 1–2 business days of a successful payment.
• Orders placed on Sundays or public holidays are processed on the next business day.
• Because our chocolates are made fresh in small batches, dispatch may occasionally take a little longer during peak demand — we’ll keep you informed.

2. Delivery timelines

• Estimated delivery is 3–7 business days from dispatch, depending on your location.
• Metro cities are usually faster; remote or non-metro pin codes may take longer.
• Delivery timelines are estimates and may be affected by courier delays, weather or events beyond our control.

3. Shipping charges

Shipping is based on your total order value and is always shown at checkout before payment:

• Orders of ₹480 or more — Free shipping
• Orders from ₹300 to ₹479 — ₹40 shipping
• Orders below ₹300 — ₹60 shipping

Only one shipping charge applies per order — the tier your order value reaches. Adding more items never increases the shipping, and once your order reaches ₹480 shipping is free.

4. Packaging

Chocolates are perishable and sensitive to heat. We pack orders in protective, food-safe packaging to preserve freshness in transit. During hot weather, minor softening may occur; this does not affect safety or taste.

5. Delivery address

Please ensure your shipping address and contact number are complete and accurate. We are not responsible for delays or non-delivery caused by an incorrect address or the recipient being unavailable. Re-shipping due to an incorrect address may incur additional charges.

6. Tracking

Once your order is dispatched, we will share tracking details (where available) via email or phone so you can follow your delivery.

7. Serviceable areas

We currently ship across India. If your pin code is not serviceable, we will contact you and issue a full refund.

8. Contact

For any delivery questions, email support@bruwon.com or call +91 00000 00000 (Mon–Sat, 10:00 AM – 6:00 PM IST).